When contacting the Datasupport help desk system, do not send any Personally Identifiable Information (PII) for a student or a teacher via email which when unencrypted, is not a secure method of transmittal. This is to ensure that PII is not released to those not authorized to receive them in compliance with the Family Education Rights and Privacy Act (FERPA).
In order for NYSED or Level 1 data centers to query record(s) for review or correct on your behalf, it is only necessary to provide the following below.
For student data:
- Current NYSSIS ID, if known (statewide ID from the NYS Student Identification System)
- Local Student ID
- Building BEDS code of enrollment
- School year
For Teacher Staff/Administrator data:
- Teach ID
- Building BEDS code
- School year
Initial inquiries from LEAs should first go through your Regional Information Center (RIC) -- or Big 5 City School District -- data center. This is the center with whom you contract to submit institutional data on your behalf to NYSED's Level 2 statewide data warehouse.
Points of Contact for RIC/Big5 CSD data centers are available at http://www.p12.nysed.gov/irs/sirs/ric-big5.html. Support contacts for specific NYSED reporting applications in a downloadable PDF file are in the list labeled "Scanning/Answer Sheets and Data Warehouse Systems Contacts," which is arranged alphabetically by BOCES/RIC region.
If your location submits data without contracting directly with a RIC/Big5 CSD data center, you can inquire about data by clicking on the blue Help button at the bottom right of this screen, include the preferred NYSED identifiers listed above with your request in the Contact us form and then click the send button.
Please click on the blue help button in the bottom right of your web browser screen to contact us with any questions or issues.