Access is controlled by the NYSED contact person or the NYSED program office that sent the invite through email@example.com to access the specific SFTP folder that you are having an issue with.
The Datasupport help desk system can address only the SFTP access issues for SFTP folders under the purview of the NYSED Office of Information and Reporting Services. Our customers should click on the Help button on the bottom right of this support article and mention SFTP along with your request for your username in the body of the email to submit to the Datasupport help desk system for faster ticket assignment and response. Please provide the following:
- The acronym "SFTP" in your message (for auto assignment to the SFTP group).
- The name of the SFTP folder that you are having an issue with in your message.
- The name of the NYSED contact person or the NYSED program office that you need share files with or retrieve files from in your message.
All other SFTP folder access issues will need to be forwarded to the owning NYSED program office. If you are not a customer for the NYSED Office of Information and Reporting Services and you do not remember the username that you entered when you created your account, you should email your NYSED program office contact that you are sharing files with to request your account username.